PRIVACY POLICY

Candy Cloud values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and communications.

1. INFORMATION WE COLLECT

1.1 Personal Information

We collect personally identifiable information that you voluntarily provide to us, including but not limited to:

• Name

• Email address

• Phone number

• Mailing address

• Payment information (processed securely through third-party payment providers)

• Account login details (if applicable)

1.2 Non-Personal Information

We may collect non-identifiable information, including:

• Browser type and version

• IP address

• Device information

• Website usage data, including pages visited and interactions

• Cookies and tracking technologies

1.3 Information from Third Parties

We may collect information from third-party services, such as social media platforms or payment processors, based on your interactions with them.

2. HOW WE USE YOUR INFORMATION

We use the information collected for the following purposes:

• To provide and maintain our services

• To process transactions and send confirmations

• To respond to customer inquiries and provide support

• To personalize your experience with Candy Cloud

• To send promotional and marketing communications (you may opt out at any time)

• To send transactional or informational communications, including via SMS (if you opt in)

• To improve our website, products, and customer experience

• To comply with legal and regulatory requirements

3. SMS COMMUNICATIONS & MOBILE PRIVACY

If you provide your phone number and opt in, you may receive SMS (text) messages from Candy Cloud.

More information can be found linked here: SMS Terms of Service

4. HOW WE SHARE YOUR INFORMATION

Candy Cloud does not sell your personal information. However, we may share your information with third parties in the following circumstances:

Service Providers

We may share data with trusted vendors who help operate our business (e.g., payment processors, SMS platforms, email providers, and analytics services).

Legal Requirements

We may disclose information if required by law or to protect our rights, safety, or property.

Business Transfers

In the event of a merger, sale, or acquisition, your information may be transferred.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience.

This website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

5.1 Types of Cookies We Use

• Essential Cookies

• Analytical Cookies

• Marketing Cookies

You can manage cookie preferences through your browser settings.

6. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, tax, or regulatory requirements

• Resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize your information.

7. HOW WE PROTECT YOUR INFORMATION

We implement reasonable administrative, technical, and physical safeguards to protect your personal data.

However, no method of transmission over the Internet or electronic storage is completely secure.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Opt out of marketing communications (email and SMS)

To exercise your rights, contact:

[info@candycloudcompany.com](mailto:info@candycloudcompany.com)

9. DO NOT SELL OR SHARE (U.S. PRIVACY RIGHTS)

Candy Cloud does not sell your personal information.

If applicable under certain state laws (such as California), you may have the right to request that we do not “share” your personal data for targeted advertising purposes.

To make such a request, contact us at:

[info@candycloudcompany.com](mailto:info@candycloudcompany.com)

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

11. CHILDREN’S PRIVACY

Candy Cloud does not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it promptly.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.